Incident management is effectively all work connected to tracking and monitoring incidents that
do not follow standard or desired procedures. Governments and other agencies are
particularly concerned with incidents connected to Health, Safety, Environment, and Quality (HSEQ).
Businesses are also concerned about incidents that negatively influence cost and quality.
ZIM is an effective tool for registering, managing, tracking, and
reporting on incidents that fall under incident management. In ZIM
powerful reporting tools help identify areas where corrective measures can
be especially effective.
Some functions in ZIM are oriented towards HSEQ, but ZIM is
not limited to this application. Incidents are registered,
responsibility is assigned, and the incidents are monitored continuously.